Terms and Conditions
1) These terms and conditions mean any agreement or contract entered into, for the supply of goods or services by Empire Trade Group to a customer.
2) No alterations or cancellation of any terms will be accepted, unless agreed to in writing by Empire Trade Group.
3) All orders require a 30% deposit to execute the order, balance must be paid in full with funds being cleared prior to the dispatch of goods.
4) All orders must be paid in full within 30 days of the deposit being received, otherwise the order will be cancelled, resulting in the loss of the 30%
deposit (prior arrangement needs to be made to hold the goods longer)
5) All orders are final, no refunds, no returns.
Shipping
1) Empire Trade Group use third Party couriers, delivery times and days quoted are estimates only, standard delivery times are Monday to Friday 9:00am
to 5:00pm, we will not be held responsible for delays in delivery of equipment where the delay has been caused by a third party, bad weather, or causes
beyond our control or losses incurred to the customer as a result of non-delivery.
2) Quotes for delivery are for ground floor, kerb side, loading docks only. No allowance has been made for positioning, installation, connection,
unpacking or removing crates or packing material. This service can be provided for an extra charge. Ask for site to site service if required.
3) Prices do not include delivery charges or insurance.
Insurance
1) Responsibility for the goods insurance in respect of theft and damage passes to the customer when the goods are dispatched from the suppliers. The customer
assumes all risk and liability for loss, damage, injury to persons and property of the goods or their use and possession.
2) It is the responsibility of the customer to ask for insurance, if required.
Claims
1) Claims for damaged goods must be made within 48 hours of receiving the delivery of goods ordered, proof of damage must be provided with photos and description of damage. It is up to the individual manufacturers to either repair or replace the goods. It is not Empire Trade Group's responsibility to make that decision.
Returns
1) Empire Trade Group will not accept goods returned due to change of mind, found another unit elsewhere, will not fit, not delivered on time. Any goods found to be damaged and approved for return by the manufacturer will be at the cost of the customer, not Empire Trade Group.
Customer's Responsibility
1) It is the customer's responsibility to ensure that the goods ordered, are suitable for the use intended. The customer has not relied on advice or information
supplied by Empire Trade Group or its staff in relation to application or use of the goods.
2) Once ordered and a deposit paid, the customer has 30 days to pay the balance and take delivery of the goods, otherwise the order will be cancelled,
resulting in loss of the 30% deposit (unless prior arrangement has been made to hold the goods longer).
GST
GST is payable on ALL goods and services quoted on our website and invoices at 10%.
Prices
1) Prices on the website are subject to change by the manufacturer. Empire Trade Group are not responsible for price changes not advertised, we will do
our best to keep prices update on our site.
2) All images and photos on our web site are for display purposes only, some models and items may vary.
3) A pro-forma invoice will be sent to the customer displaying all charges, prior to payment being required.
Warranty
1) All goods sold on Empire Trade Group's website are covered by the manufactures warranty. Empire Trade Group are third party sellers and not responsible
for the repairs or replacement of faulty equipment.
2) The manufactures have the sole right to repair or replace their equipment under their warranty conditions; please visit the manufacturer's websites
prior to purchasing to read their warranty conditions.